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Copenhagen

    Travel Consultant, Sales - København, Danmark - Tumlare Corporation A/S

    Tumlare Corporation A/S
    Tumlare Corporation A/S København, Danmark

    for 1 uge siden

    Default job background
    Fuldtid
    Beskrivelse

    Key Responsibilities:

    Sales and clients

  • Provide travel consultation for customers travelling to Japan or to other destinations
  • Screen leads by establishing motivation for buying and stage of buying process
  • Utilize consultative sales technique to establish the customer's wants and needs
  • Establish customer's eligibility, content, trust, commitment and deadlines before proceeding to detailed travel planning and quotation
  • Send out travel offer or reply by to customer by due date
  • Follow-up with customer in a timely manner
  • Invoice and Monitor payments from customers
  • Work as a team player in the sales team and with easy handover in case of absence
  • Sharing Emergency Duty among team (24 hours)

    Operations
  • Provide streamlined workflow with reply and filing from group e-mail
  • Input of customer's necessary information in quotation sheet with strict guidelines
  • Close cooperation and follow-up with Operations team
  • Translate travel offer and itinerary received from operation center from English to customer's language, send them out the customer
  • Creating deposit invoice/final invoice to customers using mid-office system.
  • Providing detailed travel information and sending out documents to customers

  • Planning and development
  • Translate/update of products on Japanspecialist website provided by operation center
  • Translate/update of destinations and other content for website provided by operation center or marketing
  • Cooperation with marketing:
  • Production of flyers and other printed sales material
  • SoME content and updates
  • Organising Live streaming with local partners

  • Participation in travel fairs and other promotional events
  • Involvement in other local marketing activities
  • Provide production inputs for local package tours (FIT or Guided tours) to the operation team
  • Self-learning of new destinations
  • Preparation and presentation of statistics
  • Participating in workshops and inspection tours

  • Internal
  • Sharing destination knowledge
  • Sharing sales techniques
  • Fill out internal sales reports accurately and in timely manner

  • Revenue
  • Monitoring sales, profit and hit-rate
  • Follow up with improvements to increase profit

  • Others
  • Representing the company at dinners/lunches, on study tours, meet & greet etc.
  • Participating in projects
  • Ad hoc assignments
  • Cooperation with local authorities, local tourist-boards, and others

    To Succeed in the Role, You Should Have:
    Knowledge/Skills
  • Experience in sales, questioning and screening with focus on the right customer and profit/hit-rate
  • Team-player, customer sharing and lifting the sales for the whole team
  • Strong technical skills in Microsoft Office
  • Deep understanding of punctuality and reply speed
  • Fluent in Danish is an asset
  • Fluent English a must
  • Effective communication skills on a business level in Japanese language to maintain formal language and use appropriate business etiquette
  • Skills in booking systems
  • General GDS skills (preferred Amadeus)
  • Experience in working with Amadeus
  • Experience and understanding of invoicing
  • Must have thorough knowledge of the various destinations that we sell (Japan and combo)

    Experience
  • Minimum of 3 years in the travel industry in sales in B2C market

    We Are Looking for a Person With:
  • Proactive and self-driven
  • Owning the responsibility and taking control
  • Team player with focus on "our customer"
  • Good understanding of cultural differences between various teams, being able to work in a multi-cultural environment
  • Good overview but still focusing on the details
  • Structured and good at planning ahead
  • Flexible and open to changes
  • Practical problem solver
  • Working well under pressure

    What We Offer:
  • Service leave days according to seniority
  • Different training and self-development activities
  • Career development opportunity within the Group

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