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Copenhagen

    B2B Customer Service - København, Danmark - Stine Goya A/S

    Stine Goya A/S
    Stine Goya A/S København, Danmark

    for 1 uge siden

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    Fuldtid
    Beskrivelse

    Job Details OVERVIEW

    STINE GOYA is looking for a B2B Customer Service & Logistics Coordinator to join our global sales team based in Copenhagen, during an exciting time of growth. This role is key to our ongoing development across our B2B sales channels, and it presents an opportunity to be part of a fun, dynamic, and diverse team.

    In a cross-functional role, you will be involved in supporting wholesale customers and retail stores through administrative and logistical functions. Such tasks will include handling customer service inquiries, reporting, sell-through reportings, and sample set tracking as well as coordinating HQ orders, ad-hoc sales admin (such as data sheets, swaps, and returns), and logistic support, so an experience and understanding of a fast-paced, customer-focused, logistical environment is a must.

    ATTITUDE

    At STINE GOYA we thrive on positivity and believe in instilling a company culture that is hardworking but always fun. As a growing business, it is imperative that the successful candidate has an adaptable and can-do attitude and can meet any challenges head-on.

    KEY RESPONSIBILITIES

    B2B CUSTOMER SERVICE

    Handling B2B customer service inquiries and offering support to an international customer base

    Raising credit notes, prepayment inquiries, return authorizations, swaps, and supporting finance reconciliation

    Sending out pricing, product sheets, and training information

    Managing all B2B claims, working with the production team to ensure the claims are recorded and highlighted

    Supporting in building a healthy in-season reorder business

    Acting as the backbone of the sales team, and supporting all the seasonal goals and customer profile setup

    LOGISTICS SUPPORT

    Shipment tracking and in-season delivery updates (internally and externally), ensuring goods have left before the cancellation date

    Commercial documentation such as invoices, EAN codes, ASN etc.

    Allocate and ship reorders, and swaps timely mannger

    OWN CHANNEL SUPPORT

    Act as the go-to person for systematic queries from retail stores and supporting management in all aspects of stock movement – up to and including inter-branch transfers, claims, and returns

    Preparing stock lists for sales or promotions

    Ad-hoc administrative duties relating to back-of-house systems, stock, and retail logistics

    KEY SPECIFICATIONS

    Background in customer service & logistics

    Ideally at least 2+ years of previous experience within a fast-paced fashion environment

    Solid understanding of wholesale & retail operations

    Fluent in English and Danish preferred

    Excellent knowledge of Excel and other Microsoft Office applications with experience in bespoke industry software preferable

    Adaptable and flexible

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