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Kongens Lyngby

    Customer Service Associate - Lyngby, Danmark - Scanorto A/S

    Scanorto A/S
    Scanorto A/S Lyngby, Danmark

    for 4 dage siden

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    Fuldtid
    Beskrivelse

    Description

    :The Customer Relations Associate will be based at our office in Denmark, but will support our Norwegian market. The candidate will be responsible for providing exceptional customer service to our customers. This position deals front line with our customers in Norway and represents our company and customer service philosophy with the utmost integrity.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
  • Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Responsible for supporting Sales Reps in upselling products
  • Interface with other departments through CRM to ensure that customer's service requests are processed in a timely manner
  • Provides customer with accurate information regarding our products and sales promotions
  • Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
  • Complies with ISO procedures

    • Job Requirements:

  • 2-3 years' experience in customer service and/or customer account management and working for an international company
  • Must be fluent in Norwegian, including fluent in English, capable to verbally communicate with customers and management. All other Scandinavian languages are a plus
  • Excellent communication skills (friendly, positive and efficient)
  • Intelligent and pro-active in finding solutions
  • Independent and accurate
  • Excellent phone voice and skills
  • Reliable and high sense of responsibility and urgency
  • Ability to operate computer systems (Oracle, CRM & Excel)
  • Resistance to stress and ability to prioritize

    • #LI-EU

    #IND123

    Operating Company:

    Ormco

    Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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