- Provide B2B customer support on operational, payments and technical requests
- Prioritize and escalate client queries according to procedures and ensuring SLAs and quality standards are met
- Assist in creating best-in-class documentation for processes and procedures
- Maintain open and professional communications with all internal and external stakeholders to ensure maximum customer satisfaction and business efficiency
- Configure client settings in internal support and operational systems
- Being the go-to expert in the company's payments system
- 1-3 years of experience from a similar role
- Experience with B2B customer service preferably in banking, fintech or other related industries
- Excellent English skills, both written and verbal
- You are an outgoing person that has a great interest in providing outstanding customer service
- You are tech-savvy and can perform administrator tasks in applications
- Knowledge of Microsoft Office applications
-
Enterprise Informatics
for 5 dage siden
Philips Copenhagen, Danmark FuldtidJob Title · Enterprise Informatics (EI) Sales Specialist NordicsJob Description · In this role you will be responsible for driving growth of Enterprise Informatic solutions in Nordic region. You will help prospective EI customers realize the value of our solutions by providing de ...
-
System Administrator
for 2 dage siden
Ifs Danmark A/S København, Danmark FuldtidCompany Description · IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Serv ...
-
Security Engineer
for 1 uge siden
Pandora Copenhagen, Danmark FuldtidWould you like to use your security operations expertise and development skills to help transform our Security Operations Center into a leading practice SOC with extended integrations and automation at the world's largest jewelry brand? · At Pandora we have combined all our tech ...
-
Security Architect
for 2 dage siden
Pandora Copenhagen, Danmark FuldtidDuring the next year, we will continue to establish a world-class digital team of thinkers, makers, and doers to ensure digital and technology is at the heart of our business. And we want you to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to mak ...
-
Technical Customer Support Specialist
for 1 uge siden
Reshape Biotech Copenhagen, Danmark FuldtidAt Reshape we don't just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in or ...
-
CLOSED - Security Architect – Data Loss Prevention
for 1 uge siden
European Search Company Frederiksberg, Danmark FuldtidTHE POSITION IS CLOSED AND DO NOT ACCEPT APPLICATIONS NO LONGER · Novo Nordisk Global IT is looking for a Senior Security Architect specializing in Endpoint Protection and Data Loss Prevention to work within the Global Information Security organisation. · Global IT consists of mo ...
-
Cloud Infrastructure Engineer
for 1 uge siden
Dalux København N, Danmark FuldtidAre you interested and experienced in managing and optimizing cloud infrastructure? Then become a part of our exciting journey of building a new area from the ground up in our scale-up environment. · Your new role · As a Cloud Infrastructure Engineer at Dalux, you will play a p ...
-
Modern Workplace Engineer
for 2 uger siden
Capax Recruitment ApS Hvidovre, Danmark FuldtidAbout the company · The company is a Danish logistics company that transports goods within- and outside of Europe by road, air, and sea. Further, the company is the home of some of the most skilled and ambitious employees in the business, who design and tailor logistics solutions ...
-
Senior MuleSoft Developer/Specialist
for 2 dage siden
emagine Consulting Søborg, Danmarkemagine is currently seeking a highly skilled Senior MuleSoft Developer/Specialist to manage ongoing integrations development and lifecycle management of APIs and integrations in support of the Submissions and Labelling project for a client in the pharmaceutical industry. · Descr ...
-
Renewable Asset Management Specialist – Solar PV
for 2 timer siden
European Energy A/S Søborg, Danmark FuldtidWould it motivate you to work directly with renewable energy assets, ensuring that they operate to the best of their ability, thereby accelerating the green transition? As a Renewable Asset Management Specialist with European Energy, you have a chance to work with the Solar PV Sy ...
-
IT Operations Manager
for 6 dage siden
Dubex Søborg, Danmark FuldtidAs IT Operations Manager, it is your responsibility to maintain, develop and optimize internal systems, and servers, ensuring performance stability. · About Dubex · Dubex is Denmark's leading business specialist on cybersecurity, delivering and supporting security solutions on m ...
-
Research Informatics Expert
for 2 dage siden
Novo Nordisk Bagsværd, DanmarkThe position · You'll be part of the Software Products Department in Data Management and Informatics at Digital Science & Innovation (DSI), providing digital solutions for Novo Nordisk R&ED researchers, driving data-driven decisions and accelerating breakthroughs in medicine.The ...
-
Scientific Product Owner
for 2 dage siden
Novo Nordisk Bagsværd, DanmarkThe position · You'll be part of the Software Products Department in Data Management and Informatics at Digital Science & Innovation (DSI), providing digital solutions for Novo Nordisk R&ED researchers, driving data-driven decisions and accelerating breakthroughs in medicine.The ...
-
IT System Specialist
for 1 dag siden
Novo Nordisk Bagsværd, DanmarkIT System Specialist · Do you want to be part of the central program supporting Manufacturing Execution solutions at Novo Nordisk? Would you like to empower shopfloor value with new, long-term automation technologies and deploy the Manufacturing Execution System (MES), setting di ...
-
Senior Automation Engineer
for 2 dage siden
Novo Nordisk A/S Måløv, DanmarkWould you like to be part of building a brand-new factory in Måløv? · Are you motivated by the pulse of a production department, and do you want to be part of a strong team of specialists facing complex processes and challenging automation assignments? If so, you may be our new c ...
-
Senior Automation Engineer
for 1 dag siden
Novo Nordisk Måløv, DanmarkWould you like to be part of building a brand-new factory in Måløv? · Are you motivated by the pulse of a production department, and do you want to be part of a strong team of specialists facing complex processes and challenging automation assignments? If so, you may be our new c ...
-
Senior Automation Engineer
for 2 dage siden
Novo Nordisk Måløv, DanmarkThe position · In the project phase your primary tasks will be supporting the Line of Business (LoB) in making the right decisions in multiple work packages regarding OT, and ensuring the collection of knowledge and knowhow, on all the equipment that is brought in as well as par ...
-
Client Management-Specialist
for 1 uge siden
Mansoft A/S Holte, Danmark FuldtidVi søger en Client Management-specialist, som kan sig selv være drivkraft for udviklingen af Client Management området hos en række af Danmarks førende virksomheder. Er det dig, vi leder efter? · Mansoft er et førende konsulenthus specialiseret i rådgivning, konsulentydelser og s ...
-
Azure-Specialist
for 1 uge siden
Mansoft A/S Holte, Danmark FuldtidVi søger en Azure-Specialist, som kan se sig selv være en drivkraft for udviklingen af cloud området og arbejde med en række af Danmarks førende virksomheder. Er det dig, vi leder efter? · Mansoft er et førende konsulenthus specialiseret i rådgivning, konsulentydelser og softwar ...
-
Application Specialist
for 1 uge siden
Demant A/S Smørum, Danmark FuldtidDenmark · Smørum · We are continuing to transform our Retail Business into a modern global player. The Demant Hearing Care ERP team is a truly unique set of people whom you now have the opportunity to work with. They are all experienced in their domain on the AX2012 technology ...
Support and Configuration Specialist - Copenhagen, Danmark - Inpay
Beskrivelse
Do you like interacting with people across job roles and industries, and have the ability to bridge the gap between technical and customer-facing departments? Can you translate technical matters into easy-to-understand customer-facing language?Then you're in the right place
The role
Inpay is recruiting a Support and Configuration Specialist to join its Operations Department located in central Copenhagen. Our Operations Department lives between our customers and the technical teams, and strives for professional and expedient customer support. As our new Support and Configuration Specialist, you will support our customers in day-to-day operations related to their payments and configuration in the company's systems. You will also be the liaison between our back office, technical, and customer facing teams. This is a newly established role and therefore a great opportunity for you to have an impact on shaping Process Excellence.
Your primary tasks:
From competitive salaries and flexible working hours, to professional development and health insurance, we strive to offer one of the best working environments around. But check out our careers page to find out even more.
About us:
Set up in 2008 in a bid to make cross-border transactions easier, Inpay is a successful and fast-growing Danish Fintech company that processes millions of transactions each year. We see ourselves as the interface between the financial technology revolution and the established banking system. As such, we offer an international, dynamic workplace that welcomes curious, creative and challenger colleagues. We are ambitious and agile by nature and hold ourselves accountable to our core values of trust, accountability, passion, innovation and respect.
Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here.
We think globally and are part of an umbrella group that holds the big dream to financially include 100 million people in the next ten years. This means the pace is high, suggestions and ideas are always welcome, failures and learnings are part of the routine, and we expect you to go the extra mile so we can conquer the world together.
Our coffee machine, candy stash and other vital infrastructure is shared with our sister company Eurogiro, which delivers financial services globally to postal organisations.
Find out more about Inpay here.
Find out more about Eurogiro here.Not what you are looking for? Try these related job searches
Support Configuration jobs in Copenhagen
Inpay vacancies in Copenhagen
Fintech Client Support jobs in Copenhagen
Fintech jobs in Copenhagen
Looking to hire in Copenhagen?
Post a job and find Fintech experts in Copenhagen.