- Participate in operating the 24/7 support line
- Perform remote inspection, process optimization and troubleshooting on equipment at production sites
- Participate in online handover meetings with the intention to ensure that relevant individuals have appropriate knowledge and skills to efficiently operate and maintain the equipment daily
- Prepare follow-up lists (action lists) to ensure problems identified by the end user of the equipment will be handled to the satisfaction of the end user
- Develop weekly status report on the work performed and the related projects and share these with the Customer Service team
- General support to Aftersales customers, including documentation of work related to various installation projects and support to 24/7 customer support team. Qualifications :
- Bachelor's degree or above, in marine or mechanical engineering
- 2-5 years' work experience in technical support and with hands on experience in maintenance
- Technical insight and preferably field service engineer background
- Confident with IT programs.
- Excellent written, verbal, and interpersonal communication skills in English
- Service minded with great problem-solving skills
- Outgoing personality with flair for communication.
We offer
As part of Aasted, you will work in an international environment with competent and kind colleagues in a company with good opportunities for personal development. Apart from supportive and engaged colleagues, we offer a pension scheme, a parental leave scheme, health insurance, social events, flexible work schemes allowing you to work from home, and an attractive canteen scheme run by Meyers Kantiner. We look forward to hearing from you
We will hold interviews continuously, so please submit your application and CV now. We encourage everyone to apply regardless of gender, nationality, sexual or political orientation. -
IT Support Specialist
for 4 dage siden
Init Group ApS Søborg, Danmark FuldtidVi søger en engageret IT Support Specialist til at levere førsteklasses teknisk support og løsninger til vores medarbejdere. Som IT Support Specialist vil du spille en central rolle i at sikre, at vores IT-infrastruktur fungerer problemfrit, og at brugerne har den nødvendige assi ...
-
Information Technology Support Specialist
for 17 timer siden
Itagil Aps Nærum, Danmark FuldtidLidt om os selv · ITAGIL er en veldrevet og succesrig IT-virksomhed med hovedkontor i Nærum lidt nord for København. Vi er blevet udnævnt til Gazelle af Børsen i 5 år, 3402-certificeret og vi vokser stadig. Vi er pt. 35 medarbejdere fordelt på vores kontorer i Nærum, Odense og Tø ...
-
Information Technology Support Specialist
for 2 dage siden
Itagil Aps Nærum, Danmark FuldtidLidt om os selv · ITAGIL er en veldrevet og succesrig IT-virksomhed med hovedkontor i Nærum lidt nord for København. Vi er blevet udnævnt til Gazelle af Børsen i 5 år, 3402-certificeret og vi vokser stadig. Vi er pt. 35 medarbejdere fordelt på vores kontorer i Nærum, Odense og Tø ...
-
Information Technology Support Specialist
for 1 uge siden
ITAGIL ApS Nærum, Danmark FuldtidLidt om os selv · ITAGIL er en veldrevet og succesrig IT-virksomhed med hovedkontor i Nærum lidt nord for København. Vi er blevet udnævnt til Gazelle af Børsen i 6 år, 3402-certificeret og vi vokser stadig. Vi er pt. 38 medarbejdere fordelt på vores kontorer i Nærum, Odense og Tø ...
-
Customer Support Specialist
for 4 dage siden
Servicelovers Copenhagen, Danmark DeltidVi søger en sød og rar og ikke mindst struktureret kundesupport specialist (Customer Support Specialist) til at blive en del af en teknologivirksomhed primært inden for den globale detail- og restaurant branche. Stillingen er på 30 timer med mulighed for fuld tid på sigt. · Servi ...
-
Operations & Support Specialist
for 6 dage siden
Mover Copenhagen, Danmark FuldtidVi søger en Operations & Support Specialist, der vil deltage i at skabe unikke brugeroplevelser, optimere processer og reducere spild – i ordets bredeste forstand. Rollen er i skæringspunktet mellem logistik og den nyeste teknologi, hvor du vil arbejde tæt sammen med kunder, leve ...
-
Information Technology Support Specialist
for 17 timer siden
Itagil Aps Nærum, Danmark FuldtidLidt om os selv · ITAGIL er en veldrevet og succesrig IT-virksomhed med hovedkontor i Nærum lidt nord for København. Vi er blevet udnævnt til Gazelle af Børsen i 5 år, 3402-certificeret og vi vokser stadig. Vi er pt. 35 medarbejdere fordelt på vores kontorer i Nærum, Odense og Tø ...
-
IT Specialist with focus on Application support
for 5 dage siden
Novo Nordisk Måløv, DanmarkKey Responsibilities · • Adjust and optimise the processes for 2nd and 3rd level support in the DevOps team around the POMS system. · • Participate in the support activities of the POMS system including ticket handling in ServiceNow (incident, problem, change). · • Support of eq ...
-
Operations & Support Specialist - TALENT PIPELINE, København
for 3 dage siden
Mover Copenhagen, Danmark FuldtidSom Operations & Support Specialist vil du indtage en rolle i skæringspunktet mellem logistik og den nyeste teknologi, hvor du vil arbejde tæt sammen med kunder, leverandører og vores interne specialister. Du vil deltage i at skabe unikke brugeroplevelser, optimere processer og r ...
-
Customer Support Specialist
for 4 dage siden
Tamigo København Ø, Danmark FuldtidHelp us create an effortless customer experience · Customer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs, analysing their labour costs, and much more. · Your job will be to: · Listen. Investigat ...
-
Product Support Specialist
for 6 dage siden
Stratasys Ltd Copenhagen, DanmarkLocation: (On-site) Copenhagen, DK · Job ID: 52549 Category: Customer Support & Advocacy Stratasys is a world leader in 3D printing · Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, autom ...
-
Support and Configuration Specialist
for 4 dage siden
Inpay Copenhagen, Danmark FuldtidDo you like interacting with people across job roles and industries, and have the ability to bridge the gap between technical and customer-facing departments? Can you translate technical matters into easy-to-understand customer-facing language? · Then you're in the right place · ...
-
Support Service Specialist
for 4 dage siden
United Nations Population Fund København, Danmark FuldtidThe Position: · The Head of Pillar 4 - Support Services position is located in the UNFPA Supply Chain Management Unit (SCMU). The position reports directly to the Chief, SCMU. The Head of Pillar 4 - Support Services will work closely with other SCMU colleagues, other HQ Business ...
-
Customer Support Specialist
for 17 timer siden
Spirii Copenhagen, Danmark FuldtidAre you passionate about delivering great customer experiences for both end-users and partners, and do you want to be part of the amazing growth journey in Spirii? · Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii le ...
-
sales support specialist
for 4 dage siden
Dlf Seeds A/S Roskilde, Danmark FuldtidJob Title: Sales Support Specialist (SSS) · Department: Marketing & Customer Experience · Summary of Position: · La Crosse Seed, a national leader in the forage, turf, wildlife, and cover crop seed industry, is looking for a Sales Support Specialist (SSS) - a problem solver who ...
-
Technical Customer Support Specialist
for 4 dage siden
Reshape Biotech Copenhagen, Danmark FuldtidAt Reshape we don't just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in or ...
-
QA Specialist for Environmental Support
for 2 dage siden
Bavarian Nordic A/S Kvistgård, Danmark FuldtidIn this role, you will join Bavarian Nordic's QA Organization as a QA Specialist tasked with establishing strong relationships with stakeholders, effectively communicating GxP requirements, and handling crucial Quality Events in the Quality Management System (QMS). This is in the ...
-
Junior Onsite Support Specialist
for 4 dage siden
Arla foods Viby, DanmarkHow you will make an impact · As Junior Supporter you will engage in proactive customer-oriented actions on all incoming requests in regards to installation, maintenance of end-user-devices, videoconference-systems and user-management. You will support a Windows 10 and Windows 11 ...
-
Internal Controls Specialist
for 4 dage siden
Hottinger Brüel & Kjær Virum, Danmark FuldtidThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborati ...
-
Product Compliance Test Specialist
for 4 dage siden
Hottinger Brüel & Kjær Virum, Danmark FuldtidThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborati ...
Technical Support Specialist - Farum, Danmark - Aasted ApS
for 1 dag siden
Beskrivelse
Do you want to be part of taking customer success to the next level? Do you have a sharp, technical mind-set? And would you like to excel in supporting our customers all around the world?
Does this sound like you? Good Then you could very well be the new star in our Customer Service team. Read more below and apply today
About the Team
In the role as Technical Support Specialist, you will be a vital part of our Customer Service Team, which is part of the Aftersales area at Aasted. In the team we all work dedicated to support our customers and their equipment worldwide. Our Aftersales team is growing rapidly and has a crucial role in the Company strategy. Our focus is on our customers, delivering the best viable solutions and experiences, both digitally and physically. You will be part of a diverse team with many competencies. And of course, we work with chocolate and chocolate equipment – what's not to like?
About the Job
We are looking for a customer success oriented Technical Support Specialist, who wants to make a difference for our customers and take our support to the next level. You will use your experience to deliver technical support, recommendations and selling services to our customers. Not one day is the same, as we have a wide variety of customers, equipment types and issues to be solved. Aasted is on an exciting growth journey, and we are thrilled to expand the customer service area, as it is one of the most important areas for our success and growth. Your daily place to work in this position will be on-site at our head quarter in Farum. Training will be performed at both Aasted but also out at customers to get you onboarded to the many different aspects of Aasted and our products.
About You
Perhaps you have a background as a production technologist, machine-or mechanical engineer – with knowledge from troubleshooting technical and process challenges. Maybe you have experience within the food and beverage industry. Or maybe you are just a technical wizard, who is passionate about customer success and have worked with supporting customers in previous positions. You are motivated by giving customers and partners a good and professional service.
Your primary tasks:
Daily contact to our customers from both hotline, email and Teams calls focusing on understanding and helping customer with maintaining their production