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Copenhagen

    Support Associate - Copenhagen, Danmark - Wolt

    Wolt
    Wolt Copenhagen, Danmark

    for 1 uge siden

    Wolt background
    Deltid
    Beskrivelse

    Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, we would love to hear from you

    Wolt is a Finnish technology company and were best known for our food delivery platform. In , Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

    To be successful in this role you will need to be independent, customer-oriented and have excellent interpersonal and relationship-building skills to best support our Customers, Restaurants and Courier Partners.

    We are looking for people who take ownership beyond the obvious

    Excellent communicator: You will fluidly and fluently communicate with our Courier Partners, Customers, and Merchants and adjust your tone to your audience, in spoken and written Danish and English.

    Customer obsessed: At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. Its more than just simply fixing problems.

    Team oriented: You will be working with a diverse team of fellow Support Associates, where you all will take part in providing our customers with a top level service

    Personal touch: Were not afraid to turn up the playfulness in our interactions, so creativity is a must when communicating with our customers As a Support Associate you will be helping to provide the best customer support for Wolt in Denmark

    What you'll be doing

  • Providing class A service via chat and phone, to our daily customer, venue and courier support, in all hours.

    • Our humble expectations

  • You preferably have experience in customer support or customer service. Either face-to-face, or in online communication.
  • Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which to prioritize.
  • You are tech savvy and a quick learner.
  • You love working in a team and are willing to work hard to help you teammates.
  • You have a can-do attitude and ready to roll up your sleeves and get to work in a fast-paced environment.
  • You are able to work from our office in Copenhagen, as we don't offer hybrid work.
  • Fluent in Danish & English.
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