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Taastrup

    Head of Operations Capabilities for Automation, Data - Taastrup, Danmark - Nordea Danmark, Filial af Nordea Bank Abp, Finland

    Nordea Danmark, Filial af Nordea Bank Abp, Finland
    Nordea Danmark, Filial af Nordea Bank Abp, Finland Taastrup, Danmark

    for 6 dage siden

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    Fuldtid
    Beskrivelse

    Job ID: 23081

    Are you the new leader of Operations Capabilities that delivers strategic capabilities across all of GBS Operations? In Automation, Data & Change we are supporting the move from manual optimization and processes in Operations to data-driven customer service delivery across the bank. For this journey, we are now looking for a Head of Operations Capabilities.

    At Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. Joining us means you will have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you'll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

    About this opportunity

    First and foremost welcome to the Automation, Data & Change team. We are part of GBS Operations, which is responsible for running all of Nordea's customer related operations and thereby supporting the Business Areas in delivering products and services to our customers.

    As the Head of Operations Capabilities, you will play a vital role in enabling Operations develop and drive its strategic change agenda supporting Nordea's priorities. The purpose of the role is to create the centre point within Automation, Data & Change to work with the Head of Operations and Operations Executive Management to develop and deliver strategic capabilities & priorities that by nature have a high profile across the organization.

    As the Head of Operations Capabilities you will:

  • Define & implement customer focused process engineering & agile inspired ways of working across Operations that supports service line & Operations strategies
  • Drive & implement capacity, production planning & efficiency understanding ways of working across Operations that measure, improve & mature operational responsiveness in meeting production & efficiency demands
  • With the Head of Operations, Operations Executive Leadership team and other key stakeholders, develop and deliver the Operations strategic plan
  • Execute strategic initiatives through development of work plans, gathering and generating relevant data, drive analyses and development of actionable recommendations
  • Evaluate overall performance against targets and drive adjustments as necessary. Establish KPIs that measure performance against and determine the effectiveness of implemented strategic capabilities
  • Drive & implement common portfolio management ways of working across Operations, ultimately ensuring a consistent approach to select, prioritize, resource & risk manage, monitor and track benefits for all Operations projects & initiatives. Through data be able to clearly articulate value delivered back to business
  • Own & lead cross Operations projects and initiatives and represent Operations / deliver required Operations activities towards Group projects & programs
  • Have the overall responsibility for people leadership of a unit
  • Ensure collaboration within and across functional teams and capabilities
  • Act as a thought leader to guide, motivate and inspire colleagues in Automation, Data & Change & Operations
  • Live values to grow and develop all team members
  • Proactively manage senior stakeholder expectations across Automation, Data & Change, Operations, Business Areas & Group Functions The role can be based in Denmark, Sweden, Finland, Estonia or Poland. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. To succeed in this role, we believe that you have:
  • Strong, contextual communication style
  • Strong business understanding and strong financial grounding as well as a successful track record of developing and successfully delivering strategic initiatives
  • Proven skills in coaching team leads and team members in the areas of performance, standards and work methods
  • Proven ability to manage & resolve conflicting priorities across various senior stakeholders
  • Ability to manage challenging conversations e.g., performance assessment, promotions, sanctions and dismissals etc. Your experience and background:
  • Strong track record of successfully building & delivering transformational change in financial services or other similar industry covering strategy implementation, process management, operational excellence & portfolio management
  • Demonstrable strong people leadership and stakeholder management skills If this sounds like you, let's get in touch

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