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Copenhagen

    Merchant Operations Associate - Copenhagen, Danmark - Wolt

    Wolt
    Wolt Copenhagen, Danmark

    for 2 dage siden

    Wolt background
    Fuldtid
    Beskrivelse
  • Successfully handle support for merchant partners on the Wolt platform, and ensuring optimal operational performance.
  • Ensuring our portfolio of merchants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks.
  • Developing our restaurant and retail merchants, and their businesses based on data, with the goal of creating long lasting partnerships.
  • Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand.
  • Proactively helping merchants to improve their performance.
  • Sharing best practices amongst the team and challenging the status quo.

    • Our humble expectations

  • Fluent in Danish and English to be able to both communicate with partners, and create the product selections in the local language and English.
  • Experience in support, administration, coordination, account management, or similar roles is a plus.
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • Structured, detailed and service-oriented.
  • Tech-savvy self-starter with a ''can-do'' attitude.
  • Independent thinker with creative solutions.
  • Curious about how things work and how to optimize partner and user experience.
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