Om Caroline Palmer:
Drive Revenue Growth & Customer Success ★ Build Partnerships ★ Deliver Client Satisfaction, Retention & Product Adoption ★ Trusted Advisor ★
★ Exceeding Expectations through Client-Centric Engagement ★ Strategic Client Relationship Builder ★ Revenue Growth Driver ★ Solution-Focused Problem Solver
• Background in global sales, marketing, and communications, specialising in account management, sales, and marketing support.
• Demonstrated expertise in fostering long-term, trusted relationships, employing data-driven strategies to help clients achieve their business goals.
• I have honed my ability to successfully navigate growth opportunities across diverse industries, driving sales growth, and maximizing profitability for key accounts.
• Committed to providing high customer satisfaction and valued client engagement through nurturing existing relationships.
• Flair for building loyalty, solving problems, and creating tailored solutions has consistently driven client satisfaction, exceeded targets, and propelled revenue growth.
✔ Key Competencies:
• Sales & Account Management | CRM | Client Engagement
• Upselling & Cross-Selling | Negotiation | Project Management
I am passionate about creating value for my clients and exceeding expectations through collaborative and data and product-driven approaches.
Erfaring
With a solid background in account management, sales, and marketing support, I am dedicated to driving growth and building lasting client relationships and ensuring best-in-class customer experience.
Key strengths: 🔹Account Management🔹Relationship Building and Sales Acumen🔹Client Engagement
As an account manager at Pearson Publishing, I managed 30+ key accounts across Denmark, leading to the closure of new business deals. My customer-centric approach and proficiency in solution selling enabled me to foster strong relationships with key stakeholders and accurately forecast business revenue. Throughout my career, I've had a proven track record of finding solutions and identifying upsell, cross-sell, and renewal opportunities, resulting in increased sales and client loyalty.
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In my Sales and Marketing Support roles, I honed excellent communication and collaboration skills while working seamlessly across cross-functional teams, and thriving in team settings, both internally and externally. At CA Technologies, I sold SaaS solutions where I gained valuable insights into the customer journey, streamlining processes and enhancing customer experiences for overall business success. Moreover, my recent certification as a Prince2 Agile Practitioner shows my eagerness to constantly learn, and further strengthens my skill set, enabling me to manage complex projects.
Throughout my varied and international career, I have had the privilege of working closely with customers across the globe, in diverse industries, making me empathetic and inclusive in my approach towards colleagues and clients. I have always had an interest in cutting-edge technologies which is why I want to be part of a forward-thinking company that provides exceptional service and delivering innovative solutions. For these reasons I am confident I would be a value-added asset using my skill set to build and nurture client and stakeholder relationships and consequently drive your company’s growth and success.
Uddannelse
2023 - Licensed Certification: PRINCE2® Agile Registered Practitioner (Copenhagen) • AXELOS Global Best Practice Training Provider — Agile Project Management Methodology.
2015 – ‘16 - UAL | London College of Communication - (London) Digital Marketing Strategy — Business & Management Science | • Digital marketing tactics: branding, content marketing, PR, SEO, and social media.
2000 – ‘04 - Oxford Brookes University | International Business Management - (Oxford) | • Major in Marketing, Spanish and German — BA Bachelor Honours Degree.
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