Allan Nielsen

Employment History
IT Manager, Webceo · , Copenhagen
February 2023 — Present
• Built and implemented a system for troubleshooting technology issues. • Created business requirements and technical and quality assurance
specifications.
• Worked to constantly improve information technology systems and
infrastructure.
•Spokedailywithcustomerpersonnelensuringthatcontractprotocolswere
satisfied.
• Increased revenue by implementing integration IT projects and meeting
aggressive budget constraints.

IT Specialist , jysk ApS, Germany (remote)
August 2022 — 2023
• Modernized the IT infrastructure and increased its availability; virtualized workloads by 50%
• Performed IT support, both software and hardware, for the with 40 employees
• Allan was Designed - and implemented a network incl troubleshooting system
• Always motivated and supportive of all creative staff, Allan led to excellent workflow and productivity as well as maintaining IT systems with a 100% resolution rate in 24 hours.
• He supported more than 150+ customers and company employees to help desk issues on with day-to-day tasks.

IT Support Specialist L-3, Selskab holding , København
2021 — July 2022
• Modernized the IT infrastructure and increased its availability; virtualized workloads by 50%
• Performed IT support, both software and hardware, for the with 40 employees
• He was Designed - and implemented a network incl IoT troubleshooting system
• Always motivated and supportive of all creative staff, Allan led to excellent workflow and productivity as well as maintaining IT systems with a 100% resolution rate in 24 hours.
• He supported customers and company employees to help desk issues on with day-to-day tasks.
 

IT Management, OK Handel Aps, Denmark-København
November 2017 — October 2020
• Worked directly with the CEO to implement IT solutions to increase billing efficiency by 85%
• provided support to over +200 customers and office employees
• he was successful in working with vendors to reduce equipment costs by
over 20%
• design of 11 large projects of the online store of industrial supplies
• Provided business analytics CS support
• mplemented HIPAA compliant cloud storage solution to increase patient
record availability by 75%
 

Support Technician , Caterpillar .inc, turkey
January 2014 — December 2016
• Proposed and executed global hardware upgrade plan for 700+ computers • Provided support for well over 200 staff members
• Oversaw and planned electrical specifications for new systems.
• Designed 16 major projects in Autocad
 

IT Specialist L-1, ICT company (PHONE TO PHONE), turkey
September 2008 — 2014
• WorkedwithBarracudaSpamandFirewall300applianceforemailfiltering
• Maintained optimal network performance by performing network
monitoring and analysis.
• Ensured data quality worldwide for 31 countries and 14.000 associates
 

Technical Specialist, OMRON Electronics, turkey
August 2003 — December 2008
• Provided outstanding technical support to clients.
• Brought forth exceptional technical competency.
• Cultivated and maintained up-to-date industry and technical knowledge of
all related fields to better solve customer issues.

Internet of Things (IoT) Engineering degree, UCL University , Odense - denmark
August 2021 — August 2022

Industrial Engineering Electrical Engineering" degree, University of Science and Technology , Asia
June 2003