Allan Nielsen

Experienced expert and IT support professional with over eight years of valuable experience overseeing project performance to ensure company success. Familiar and proficient in working with engineering, industrial engineering, change management and business transformation systems. A reputation for consistently achieving performance goals on time and under budget. Accustomed to managing IT support, managing IT projects and supporting various engineering departments with IT tools and applications. Developing a motivated attitude and the ability to build strong and productive relationships with other members of the company .looking for a job that challenges my abilities every day!

Employment History
IT Manager, Webceo · , Copenhagen
February 2023 — Present
• Built and implemented a system for troubleshooting technology issues. • Created business requirements and technical and quality assurance
specifications.
• Worked to constantly improve information technology systems and
infrastructure.
•Spokedailywithcustomerpersonnelensuringthatcontractprotocolswere
satisfied.
• Increased revenue by implementing integration IT projects and meeting
aggressive budget constraints.

IT Specialist , jysk ApS, Germany (remote)
August 2022 — 2023
• Modernized the IT infrastructure and increased its availability; virtualized workloads by 50%
• Performed IT support, both software and hardware, for the with 40 employees
• Allan was Designed - and implemented a network incl troubleshooting system
• Always motivated and supportive of all creative staff, Allan led to excellent workflow and productivity as well as maintaining IT systems with a 100% resolution rate in 24 hours.
• He supported more than 150+ customers and company employees to help desk issues on with day-to-day tasks.

IT Support Specialist L-3, Selskab holding , København
2021 — July 2022
• Modernized the IT infrastructure and increased its availability; virtualized workloads by 50%
• Performed IT support, both software and hardware, for the with 40 employees
• He was Designed - and implemented a network incl IoT troubleshooting system
• Always motivated and supportive of all creative staff, Allan led to excellent workflow and productivity as well as maintaining IT systems with a 100% resolution rate in 24 hours.
• He supported customers and company employees to help desk issues on with day-to-day tasks.
 

IT Management, OK Handel Aps, Denmark-København
November 2017 — October 2020
• Worked directly with the CEO to implement IT solutions to increase billing efficiency by 85%
• provided support to over +200 customers and office employees
• he was successful in working with vendors to reduce equipment costs by
over 20%
• design of 11 large projects of the online store of industrial supplies
• Provided business analytics CS support
• mplemented HIPAA compliant cloud storage solution to increase patient
record availability by 75%
 

Support Technician , Caterpillar .inc, turkey
January 2014 — December 2016
• Proposed and executed global hardware upgrade plan for 700+ computers • Provided support for well over 200 staff members
• Oversaw and planned electrical specifications for new systems.
• Designed 16 major projects in Autocad
 

IT Specialist L-1, ICT company (PHONE TO PHONE), turkey
September 2008 — 2014
• WorkedwithBarracudaSpamandFirewall300applianceforemailfiltering
• Maintained optimal network performance by performing network
monitoring and analysis.
• Ensured data quality worldwide for 31 countries and 14.000 associates
 

Technical Specialist, OMRON Electronics, turkey
August 2003 — December 2008
• Provided outstanding technical support to clients.
• Brought forth exceptional technical competency.
• Cultivated and maintained up-to-date industry and technical knowledge of
all related fields to better solve customer issues.

Internet of Things (IoT) Engineering degree, UCL University , Odense - denmark
August 2021 — August 2022

Industrial Engineering Electrical Engineering" degree, University of Science and Technology , Asia
June 2003