Development Manager - København
for 3 uger siden
Job summary
Puzzel is a leading provider of cloud-based contact centre solutions empowering businesses to deliver exceptional customer service Our platform combines omnichannel contact centre workforce management and AI-driven analytics to optimize customer interactions and operational efficiency With 25 years experience since our foundation in Norway were already #1 in the Nordics growing rapidly in the UK expanding into the Netherlands and Finland in 2024 our ambition is to become the clear European market-leader in the coming years
Responsibilities
- Lead coach develop software engineers through 1:1s feedback career development Act as primary point for team representing their interests other departments Ensure predictable sustainable delivery close collaboration Product Managers Tech Leads Create healthy environment strong collaboration trust continuous improvement Own execution capacity planning delivery follow-up Take overall responsibility for service security availability integrity within team Ensure incidents escalations handled according policy best practices Act key stakeholder interface communicating progress risks priorities
Jobbeskrivelse
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