Customer Experience Partner - Copenhagen, Danmark - Maersk

Beskrivelse

Opportunity

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining Maersk, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.

We Offer

We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

We have an exciting opportunity as a Customer Experience Partner to take full responsibility for customers' experience by managing and monitoring the end-to-end shipment process. The location is flexible: it can be Valencia or Madrid.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Spanish and English advanced levels is a must .

Professional stream includes those who are personal contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory duties, or overseeing work of other lower level professionals or manage processes and program are common.

Personal work ranges from setting goals and delivering on own work obligations to being a guiding expert within a given field and influencing long term tactical choices of the organization.

Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
A colleague at this level works self-directed within defined boundaries and guidelines in a specific area but will need supervision and assistance on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.

Solutioning is through a choice between known alternatives, within the area of expertise and the facilitator will evaluate the appropriateness and effectiveness of the solution.

Facilitators at this level manage employees day-to-day and set priorities to ensure task completion.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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