Counterfeit Complaint Advisor - Bagsværd, Danmark - Novo Nordisk

Beskrivelse

As a Counterfeit Advisor, you will utilize your business understanding and ability to work with global cross functional tasks, all while gaining a thorough understanding of all Novo Nordisk products and insights into various supporting processes.

This role includes investigating and identifying counterfeit products, communicating with customers, and coordinating with relevant colleagues across the organization and health authorities globally.

• Handle escalated and complex customer complaints particularly within the area of counterfeits
• Interaction with our legal department on escalated cases
• Support our colleagues in the affiliates as well as our local complaint associates
• Interact with health authorities
• Develop and implement procedures for managing counterfeit complaint cases, including training for relevant stakeholders
• Monitor and analyse trends related to counterfeit complaint cases Your work will help us ensure high quality and safe products for the patients of Novo Nordisk, and will have the real opportunity to shape and set the direction for handling counterfeit complaint cases. QualificationsThe ideal candidate is a strong communicator, who can work systematically with handling and analyzing complex data and work with continuously improving our way of working and our strategy towards counterfeit.

• have an academic degree in a natural sciences, engineering, communication, law or similar
• have experience with production and/or quality assurance, preferably in the pharmaceutical or device industry
• are fluent in both written and spoken English and a strong communicator
• experience in communication to health authorities
• experience directly with handling counterfeit will be a plus On a personal level, you are analytical, have a strong attention to details and a quality mind-set that thrive with optimizing and simplifying processes. You are a team player that succeed in daily tasks balancing by the ability to drive and contribute to projects. About the departmentThe Customer Complaint Centre Support department is responsible for investigating customer complaints from both marketed products and products used for clinical trials. Furthermore, the department handles surveillance and trending of customer complaints and potential and actual recalls. The department is in Bagsværd and is part of Novo Nordisk Quality and you will be part of a team with currently 14 dedicated colleagues and report to the senior manager in the Complaint Support Team. Working at Novo NordiskAt Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we're all working to move the needle on patient care.