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Viby

    Senior Onsite Support Specialist - Viby J, Danmark - Arla Foods Amba

    Arla Foods Amba
    Arla Foods Amba Viby J, Danmark

    for 1 uge siden

    Arla Foods amba background
    Fuldtid
    Beskrivelse

    How you will make an impact

    As Senior Specialist you will engage in proactive customer-oriented actions on all incoming requests in regards to installation, maintenance of end-user-devices, videoconference-systems and user-management. You will support a Windows 10 environment including installation of ARLA-approved software as well as support of mobile devices to ensure compliance and function of digital company-applications. We value process documentation, thus you will contribute to the creation of knowledge-based articles in our shared knowledge database to ensure documentation of lessons-learned and provide help on future solution processes. Further, you will be responsible for:

  • Self-leading analysis of hardware and software issues in close cooperation with relevant stakeholders
  • Participation on global infrastructure projects varying from installation of devices to topics effecting whole sites
  • Stock management (ordering/recovery/reutilization)
  • Participation in the Onsite community for knowledge sharing What will make you successful The ideal candidate possess the ability to think logically and have great problem solving skills. You will likewise have a strong customer focus with excellent listening skills. You are able to prioritize and have a flexible approach to your daily workload. Regarding your technical skill-sets, we are looking for a candidate with:
  • Experience in Microsoft Windows 10 / 11 knowledge
  • Experience in supporting laptops/desktops
  • Experience with Office 365 and MS Teams
  • Knowledge of Active Directory/Azure
  • Experience of Microsoft SCCM
  • Experience working with Service Now or at least a willingness to learn
  • Experience in supporting LAN/WAN Infrastructure
  • Experience with IOS/Android devices (phone/tablets)
  • Familiar with MS Intune device management
  • Experience in supporting Apple devices appreciated (computer)
  • Experience with AV/Conference equipment
  • Professional level of English in speaking and writing
  • Ability to visit our sites in Denmark when support is needed. Therefore, a car and driver's license is a requirement What do we offer We offer an inspiring workplace with base in Aarhus where you will be able to grow and learn. You will be working with skilled colleagues and being part of a leadership team with 6 colleagues who focus on bringing the most value to the business together. We're committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you'll join a market leader who produces nutritious house­hold-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.
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