Customer Success Manager - Ballerup

Kun for registrerede medlemmer Ballerup, Danmark

for 1 måned siden

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Job summary

Do you want to help property owners cut emissions, unlock energy savings and bring smart building technology to life? Are you excited by the idea of guiding customers from insight to action? Do you enjoy driving adoption, building trust, and making sure customers see real results?

Then you might be our new Customer Success Manager for Energy Management Systems (EMS) at EG

Empower customers to succeed


As a Customer Success Manager, you'll ensure our Danish EMS customers don't just use the software, they achieve meaningful outcomes with it.

You'll work hands-on with property owners and facility teams to turn insights into action, reduce energy waste, and unlock the full value hidden in their data.

Along the way, you'll accelerate adoption, minimize churn, and identify new opportunities to strengthen and grow their results.

You will join a Nordic Customer Success organization and report to the Customer Success Manager for EMS, collaborating closely with Sales, Delivery, and Product to ensure seamless customer experience.

Responsibilities

  • Build and maintain strong, trust-based relationships with your customers across Denmark.
  • Proactively drive customer adoption, renewals, and upsell opportunities within your portfolio.
  • Facilitate smooth handovers from project delivery to ongoing success and value realization.
  • Analyse usage data and customer feedback to identify risks and opportunities – and act before issues arise.
  • Support customer meetings, workshops, and events to strengthen engagement and visibility.
  • Share insights with internal teams to continuously improve the customer journey and solution roadmap.
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