Digital Customer Journey Specialist - Brøndby
for 2 dage siden
Resumen del puesto
Sikre den digitale kunderejse bliver optimaliseret gennem målrettet kommunikation og digital selvbetjeningsløsninger.
Qualifications
- Deltage i udvikling og optimering af nuværende og fremtidige kundeportaler samt integrationer mellem frontends og backends (herunder Salesforce). ,
- Udarbejde salgsmateriale samt uddanne kolleger i brugen af kundeselvbetjeningsystemer for at sikre effektiv kundehåndtering. ,
- Sikre onboarding af kunder til kundeportaler samt guides mv., der kan hjælpe med selvbesigtigelse mhp. øge selvbetjening. ,
- Koordinere rapportering mv., initiere forbedringstiltag baseret på data mv.
Jobbeskrivelse
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