BIRKENSTOCK

Customer Service Specialist Nordics (BB-2286E)

Found in: Neuvoo DK

Description:

BIRKENSTOCK is a global footwear brand that stands for quality, function and all-round well-being. The historic roots of this long-standing family-run company can be traced back to the year 1774. Nowadays, the product portfolio comprises sandals and closed shoes, accessories, natural cosmetics as well as beds and sleep systems. With more than 4,300 employees, BIRKENSTOCK is the German shoe industry’s largest employer. BIRKENSTOCK has 13 locations in Germany, with company headquarters in Neustadt (Wied) and privately owned distribution companies in Europe, Asia and the USA.

For our Customer Service Europe division at our location in  Copenhagen we are looking for a

Customer Service Specialist (m/f/d) Nordics


RESPONSIBILITIES:

  • Facilitating an exceptional customer experience is your contribution to a thriving sales team.
  • You are the first and main point of contact for our B2B Customers.
  • In the case of customer enquiries and complaints, you always have a suitable solution ready in a timely manner so that dissatisfaction does not arise in the first place. You keep promises made and provide the customer with comprehensive information.

  • Your order book is your responsibility. Daily release of orders, liaising with customer on shipments and booking-in is part of our daily routine.

  • By using various communication techniques, you optimise sales opportunities and tailor the service to our customers.

  • To determine the customer‘s needs and process orders precisely, you ask exactly the right questions. In doing so, you have a sense for the necessary prioritisation so that our customers are always served in a consistent and satisfactory manner.

  • You support the team in office management: ordering office supplies, travel arrangements, organising events etc.

  • Last but not least, you work across teams, sharing your knowledge, and undertake ad hoc duties as required. 

  • REQUIRED SKILLS, EXPERIENCE, BACKGROUND:

  • At least 2 years experience in B2B customer service
  • (Working) knowledge of SAP systems and MS Office (esp. Excel)
  • Strong understanding of customer and market dynamics
  • Excellent communication skills – written, on the phone and face to face
  • Sales and negotiation skills
  • Outstanding organisational and time management skills (particularly under pressure)
  • Fluent in Danish and English

  • calendar_today9 hours ago

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    location_onCopenhagen, Denmark

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