Principal Business Consultant - PS Retail Transformation (BB-9A024)

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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.


The retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.

The Strategic Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.

Role & Responsibilities

+ Serve as a trusted advisor to NCR clients with a focus on experience-led digital transformation.

+ Plan, organize and execute Strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our client’s satisfaction

+ Work with Professional Services teams to support the delivery of other technology consulting projects as needed

+ Partner with sales and product experts to guide and develop business

+ Develop thought leadership in the Strategic customer experience domain and create tailored market relevant Strategic offerings and propositions for clients

+ Use insights to lead client discussions and help shape their Strategic agenda

+ Establish cross-functional relationships both within NCR and with clients to be viewed as a “go to” on the topic of retail trends, transformation, customer experience, and business operations efficiency.

The person

+ A natural team player

+ Creative problem-solving ability whilst working in ambiguous situations

+ Strong analytical and problem-solving skills

+ Persuasive power to communicate with a variety of stakeholders

+ Excellent written and oral presentation skills with an inspirational and collaborative style

+ Ability to facilitate group workshops and processes

+ High degree of personal motivation, ability to self-manage whilst being professional and personable

+ Comfortable with and confident to present high level Strategic transformation services and consulting solutions

+ Comfortable navigating complex, multi-stakeholder project environments

+ Demonstrable wide range of management skills and styles

+ Always curious about the future of technology and its impact on various user-experiences


+ Deep retail industry knowledge / experience

+ Demonstrable experience in Strategic consulting activities for complex organizations and delivering large scale projects and programs

+ Experienced in design thinking, service design and human centric design

+ A degree in business, marketing, communications, computer science, engineering, or a field related to modern business skill sets; MBA or other graduate work ideal.

+ Working with cross-functional and cross geography teams

+ Working with senior level client stakeholders, handling difficult conversations and resolving issues

+ Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points

+ Evidence of thought leadership and innovative thinking

+ Possess strong knowledge & experience in at least 2 of the following areas / capabilities:


+ Consumer engagement

+ Cloud Computing

+ Mobile

+ E-commerce

+ Strategic Strategy and transformation

+ Analytics and AI

+ Security

+ Experience Design

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR ( . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values ( , always seeking new adventures, and carving your own path. We've been around more than 130 years ( and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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