Field Application Support Specialist, Mass Spectrometry (m/f/n)
Arbeitsort DK Datum der Veröffentlichung 8 hours ago(2/9/2021 7:38 AM)
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Nordic AB has an opening for a Field Application Scientist located in Scandinavia, preferably in Copenhagen or southern Sweden.
The successful candidate will provide on-site applications support for LC-MS customers to ensure highest level of customer satisfaction. The primary applications will be small molecules (e.g. metabolomics/lipidomics/food/environmental/toxicology applications), but candidates with extensive proteomics experience are also encouraged to apply. The role includes support for the complete integration of the LC and MS systems, and training to ensure that the customer can successfully utilize the system for the desired application.
Aufgaben/Verantwortlichkeiten Following the initial installation of a new LC-MS system, provide on-site training, and demonstrate the complete solution for the customer’s application(s). Pro-actively follow up with customers to ensure customer's satisfaction. Maintain up to date knowledge of products and software tools. Communicate regularly with the factory and regional applications team to obtain timely information on new products, software and applications. Provide the necessary technical information during customer training courses to give the best possible customer support. Liase with the local and central Service Team for customer support issues, ensuring the completion of customer application-related inquiries.. Support the commercial Sales Team with advanced technical information and presentations on-site or remotely to support sales cases. Regular travel to the German demo lab (Bremen) for training updates and to support pre-sales applications and demo work, when available. Assist in the preparation of new LC-MS training materials and collateral. Utilize phone & video conference tools to provide remote technical assistance for questions relating to the LC-MS connectivity and to provide support regarding specific methods and workflows.
Education and/or Experience: A minimum of 8 years of related experience with a Bachelor’s degree; or 6 years’ experience and a Master’s degree; or 3 years’’ experience and a PhD Mass spectrometry, HPLC, small molecule analysis experience (biological and/or applied market and/or pharma applications) and/or proteomics experience Experience in method development and method validation is highly desirable Experience in high resolution mass spectrometry (e.g. QTOF and/or Orbitrap) is highly desirable Degree in chemistry/biochemistry or life science/analytical science
Computer Skills: Experience with all Bruker software products highly desirable Experience with MS Office
Other Skills and Abilities: Excellent communications and presentation skills Ability to interact with customers and in-house staff, with varying levels of knowledge and technical expertise Ability to prioritize in a rapidly changing commercial environment Self-motivation, and a willingness to work with others toward a shared goal in a sales-driven organization
Willingness to travel (with a significant number of overnight stays), as frequent travel is required
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