Senior Manager, Managed Services - Northern Europe (BB-F3F45)
Found in: Neuvoo DK
Senior Manager, Managed Services - Northern EuropeLocation: Amsterdam, NL; Copenhagen - Headquarters, DK; Helsinki, FI; Oslo, NO; Stockholm, SE Application deadline: 2021-04-01-07:00
SimCorp EMEA is looking for a Senior Manager to lead and growth Managed Services business across Northern Europe in the newly formed EMEA market-unit.
As a Senior Manager you will focus on delivering Managed Services to our clients in line with our engagements and on developing the business in close collaboration with the EMEA MS leadership team. As such, you will be responsible to lead a team of Services Delivery Managers and Service Delivery Consultants.
Because our customers want to buy and consume software as a service, SimCorp has actively engaged into a deep transformation and one strategic imperative of this transformation is “Everything-as-a-service”. Instead of ‘just” providing the technology by selling license and installing the software, we need to sell our solutions as a service and make then easy, flexible and cost effective to adopt and consume. To succeed this transformation we need to shift our Managed Services business from being an add on sell and support activity to a lead offering enabled by modern technology and scalable service delivery capacity (both global and local). This is a change of paradigm and this is happening now. In that change process, the Managed Services team within Market Units will play a key role by transforming service concept into meaningful offer and by securing service delivery.
As a Senior Manager reporting to the VP Managed Services EMEA, you will be part and work closely with the EMEA MS Leadership Team to define and prioritize the imperatives to succeed that transformation and drive the changes in your team.
You will continuous focus on delivery excellence and on optimizing customer value by concentrating on good service practices, optimization of customer usage of Dimension and increasing a positive customer perception of SimCorp offerings and of working with SimCorp. You will be the second point of escalation (after the Service Delivery Manager) when it comes to service delivery matter.
As a leader of the “front line” delivery team, you will be in direct contact with clients when it comes to execution processes and outcome based delivery. As such, you will also have a key role to play on designing and developing offer with the commercial (Sales & CX) and Global Services team by bringing delivery content and experience during the sales process. The key priority is to secure client adoption of SimCorp technology and service offerings and grow our business with clients positioning and delivering Managed Services including our hosting and cloud offerings as defined by SCDaaS within the Market Unit.
You should expect some travel activities within the region.
Regional Operational Services Delivery
Go to Market and Opportunity Development
People development and management
As an ideal candidate, you possess the following qualifications:
For further information, you are welcome to contact Michael Paterson - MLPN@Simcorp.com
calendar_today4 days ago