Maersk Group

Customer Experience Partner – help us connect the world (BB-0BA2F)

Found in: Neuvoo DK


We offer

At our office in Aarhus, you will join our Customer Experience team and work alongside 30 skilled colleagues. Together, we are responsible for managing the end-to-end shipment process for those of our customers who have a direct contract with Maersk.

Right now, we are going through an industry-defining transformation: We want to innovate global trade by simplifying our customer’s supply chains. With simple end-to-end solutions, digital services and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere – as fast and simple as possible.

Joining us, you will play a key role in ensuring that we succeed.

Key responsibilities

Once our customers cargo has started its journey towards its destination by sea, road or air your job begins. Using your great coordinating and communication skills, you will ensure great customer experiences by managing the end-to-end delivery process.

This involves coordinating with the various countries and global shipment teams and ensuring that all documents and practicalities are in place.

More specifically, you will:

Build customer relationships and be curious about customers’ business needs and drivers in order to better serve them and identify new business opportunities

Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met

Coordinate with the commercial organization on customer commitments and forecasts

Advise Maersk management on potential service failures and trends

Drive continuous improvement to satisfy customers and improve loyalty

Support the digitization agenda by positively influencing customers’ uptake of new e-features

We are looking for

Needless to say, you are passionate about delivering great customer experience. Your excellent communications skills allow you to tackle any issues with a smile, and your experience enables you to quickly identify the right solution.

You love spotting ways to optimize existing processes, and you are not afraid to speak your mind. Moreover, you:

Have experience with customer experience from a customer-facing role, and your coordinating and communication skills are on point

Might have experience from a related industry within shipping, transport management, logistics or similar – but it is not a requirement

Speak and write English effortlessly, and preferably, you are also fluent in Danish

Want to join us?

If you would like to know more about the position, please call Lasse Sorensen (Single Carrier Manager - Key Clients) on +45 40385655. We will take candidates into the recruitment process continuously, so do not hesitate to apply.

We look forward to hearing from you.

Apply Last application date: 27/2/2021

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