Implementation Specialist (US) (BB-4B3E9)
Found in: Neuvoo DK
Description:Please note that a background as a CPA or an accounting background is required for this role. About Us Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day. We're proud of the product that we've built so far, and our global customer base agree that we're making something complex and tedious simple and maybe even fun. The Opportunity We scaled our customer base tremendously and are adding new partners and customers at a very rapid pace. We're looking for an implementation specialist / accountant in residence to support our sales team in onboarding new partners and customers as efficiently as possible. The role will report to our Head of Knowledge and Training. This is an exciting role for a current or former accountant who wants to dive into the world of tech and automation full time. The role requires a background as either a CPA or accountant, and requires deep knowledge of one or more accounting systems (e.g. QBO, NetSuite, Sage, Xero, etc). If you have a passion for workflow automation in accounting, this is a dream job. You will interface both with the product processes and sales team on a daily basis. You'll talk to customers and help them automate their flows using Roger's workflow builder. You will help us understand our customers' needs by reporting emerging trends learned from your calls and meetings. We are looking for someone who is a highly motivated self-starter who does well in a fast-paced, ever-changing environment.Our perfect team member is passionate about working closely with customers to find solutions that maximize their satisfaction with our product suite. You thrive in problem solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You're incredibly organized and have strong time management skills. It's critical that you have a mindset for using technology and can quickly learn how to use new tools. Requirements This is a remote role but you must be based in the US and have been employed in a US accounting firm or a US based business as a controller/member of a finance team. You'll be able to work from home or from our office in Austin, Texas. - Background as a CPA / Accountant / Controller. - Excellent written and verbal communication skills.- Able to interact with customers; answering all incoming customer concerns quickly with accurate information.- Consistently meeting or exceeding productivity and quality metrics defined for the role. - Ability to collaborate in a team environment, as well as work as an independent contributor. - Prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment. - You are a self-motivated problem solver, with a can-do attitude. The Team You'll be part of our Knowledge and Training team, consisting of 3 other implementation specialists and a strong support team. You'll work closely with our sales team members, as well as our Product Program Managers. The Roger team is characterized by a high degree of support internally. We help each other out and pitch in when problems arise as well as give each other feedback to grow. Our top priority is to build the world's best financial automation platforms, while keeping our users safe and compliant. Our Values We're a global company with offices in Copenhagen and Austin. Our values are heavily influenced by our Scandinavian roots (both founders are from Denmark), and count humility, humor and inclusiveness. We strive to create a culture where anyone feels part of the family, and we place a great amount of value in hiring for attitude rather than resumes. We support flexibility in everyone's lives, and working at Roger can be easily combined with babies, toddlers and teenagers. We have two primary office locations but have a remote culture that we put a lot of effort into as we believe great talent can be found anywhere. As a remote worker you can be sure to feel like you are as much part of the team as those who come to an office every day.
calendar_today5 days ago