Field Service Engineer (BB-2CAA2)
Found in: Neuvoo DK
Hitachi Vantara has a world class IT infrastructure product portfolio and our Danish business is performing well despite the headwinds of COVID. Our Customer Service and Support group (CS&S) are two regional teams that are responsible for the support of our enterprise customers across Denmark: The role is to join our East team covering Sealand and surrounding islands.
The Danish team is a high performing, close knit team of field support engineers that have fantastic relationships with our customer teams. Due to high work load we are looking to scale up both the West and the East teams with hires for 12 months fixed term, that will both have the opportunity to convert into a permanent role and give us the immediate flexibility to meet our customer demand through 2021.
The customer engineer performs a variety of duties, including but not limited to:
- Supporting product installations and implementations
- Deliver ongoing maintenance support services
- Support high priority incident resolution
- Ensure high standard of customer satisfaction at all times – both external and internal
- Working as part of the 24/7 on call shift rota for that region
We require a broad technical understanding for you to be successful in this role. Training is provided on the Hitachi product portfolio but the basis of your experience will span:
- Block storage systems
- Storage Area Networks
- NAS solutions
- Server infrastructure
- Windows OS
- IP networking
Our field engineers have fantastic customer relationships and are a big reason we retain and grow our accounts. If you area skilled technician with the right personal attributes this could be the right role for you!
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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