Incident Manager (BB-BB20F)

Found in: Neuvoo DK

Together, we can power the future as a European payments champion
At Nets, we specialise in powering digital payments. We connect banks, businesses and consumers via an international network facilitating digital payments. We provide a broad range of card services, account payment services and merchant payment solutions. We offer great payments, great ideas, great network - delivered by great people.

Nets Group have about 4,000 dedicated professionals and is currently operating in +20 countries spanning across Europe. As the backbone of the payments ecosystem with solutions touching people's everyday lives, we have experts in every field from law to heavy back-end programming. Our size, diversity & international presence opens great opportunities for our employees to move forward in their careers and their skills and professional interest develop.

We believe that personal freedom is the key to a dynamic and innovative working environment. We therefore inspire people to think and act independently and creatively. Along with the individual freedom comes a strong tradition of teamwork. Working closely together across professions and borders is an essential part of our culture and a natural part of our complex services. Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments, because we see it as the foundation for growth and progress both in commerce and society.

In this role, you’ll power the Command Bridge

In Command Bridge our responsibility is being the Nordic one-point-of entry for all customers internal and external to Nets, but our responsibility is expanding and the future will be a European setup covering the entire Nets Group. Our team is responsible for monitoring, incident management, and customer information management. We are responsible for an aligned and structured communication internally as well as externally towards our customers. Command Bridge are working around the clock 24/7/365.

Your key responsibilities are being accountable for all IT incidents, ensuring end-to-end ownership throughout the lifecycle of an incident, in close collaboration with internal and external stakeholders, facilitating and driving task forces and post incident reviews, working 24/7/365 – 4 shift rotation on average 32,5 hours per week.

You contribute with skills, ambitions and that little personal twist that makes us succeed
It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference to succeed in this role. Especially the little twists we all have that makes us personalities instead of just a person, e.g. the ability to stay curious and ask the right questions.

Your Professional Qualifications Include:
  • You thrive in a busy, fast paced team environment
  • Ability to work structured during busy periods
  • As a person you think ‘users and business first’, being service minded while managing technical experts with deep domain knowledge and many years of experience, as well as:
  • Having high level of communication skills both in writing and verbal communication
  • Able to work under high pressure with multiple concurrent activities
  • Having a strong mindset and being self-confidence while leading
  • Excellent stakeholder management skills, coolness and a good sense of urgency
  • You possess a positive attitude, calmness and the ability to focus on solution in challenging situations
  • You are looking forward to work in shift rotation
  • Besides that little twist in your personality that makes you, we are looking for a colleague who:

  • Is career driven by curiosity and customer insights
  • You are service minded and have an outside-in perspective solving issues
  • Wants to a make a difference and be progressive
  • Changing the future of payments takes strong personalities
    Joining Nets, you’ll join a fast-growing tech company. Together, our size and your ideas have the impact to shape the world of digital payments. Trusted by 240 banks and 400,000+ merchant customers and backed by ambitious owners who understand our industry, we have the foundation to succeed. You’ll work and learn alongside skilled and open-minded colleagues and leaders in a supportive, international and informal team culture. Our customers rely on you all to help them stay ahead of the competition by making life easier every day for their customers… you and me.

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