Refinitiv

Account Manager Customer Connect (BB-430C6)

Found in: Neuvoo DK

Description:

Position Summary

This position is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

  • Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
  • Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within assigned accounts
  • Drive growth by expanding Refinitiv footprint within their accounts
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
  • Lead all commercial activities within accounts, owning the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts)
  • Manage internal and external partners and maintain networks to negotiate and close deals
  • Accountable and responsible for simple order taking
  • Emerging & Growth Model

  • Manage an assigned Growth accounts book on a proactive basis
  • Account Managers may also manage a pooled book of accounts on a reactive basis
  • All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
  • Qualifications and Experience Required

  • Strong understanding of customers and their business model and workflows
  • Prior financial sector experience within the customer segment
  • Strong product knowledge
  • Relationship building skills
  • Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling)
  • Strong negotiation skills
  • Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving skills: ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with other team
  • University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Proven account management, sales or marketing experience in a customer facing environment required
  • Customer relationship management required across various levels within matrix
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database please contact recruiting.support@refinitiv.com. If you are submitting as a Recruitment Agency Partner, it is your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

    calendar_today5 days ago

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    info Full time

    location_onCopenhagen, Denmark

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