Customer Service Specialist Denmark (BB-16D28)
Found in: Searcheuropeanjobs
Description:Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.
Today, 103,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
**Abbott Rapid Diagnostics Division**
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
• Infectious Diseases – Full portfolio of Rapid tests and Molecular test instruments.
• Cardiometabolic – Main product portfolio - Afinion Point of Care platform testing CRP, HbA1c, ACR, and Lipid profile
**We are looking for a Customer Service Representative to join our team in Denmark**
The Customer Service Representatives role is the first point of contact to support various customers such as Hospital’s, GP’s, and Pharmacies as well as our key distributors across Europe. You will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers. This position is based in Denmark but you will be working 50% for Denmark and 50% for Norway.
+ Process all orders received via ERP system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system;
+ Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner;
+ Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries;
+ Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions;
+ Collaborate with other departments to ensure accuracy of data maintained on SAP;
+ Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service;
+ Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests;
+ Develop and maintain fruitful customer and internal colleague relationships;
+ Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience;
+ Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
**Background and Experience**
+ A High school degree;
+ Preferable completed a customer service-related courses;
+ Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems;
+ Strong computer navigation and typing skills;
+ Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues;
+ SAP experience is a significant advantage;
+ Previous customer service experience desired preferably in the healthcare industry but not essential;
+ Fluent in Danish and English. If you also speak Norwegian that could be really of added value.
**What can we offer you?**
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.
**How to apply?**
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application. Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, email@example.com .
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org
calendar_today3 days ago