German Support Coordinator (BB-E9029)
Found in: Neuvoo DK
SOUNDBOKS is an emerging young audio tech company. You may have seen us at your favorite music festival, street party, in the Sahara Desert or on top of Mt. Kilimanjaro. We build the loudest, most durable, and arguably the coolest Bluetooth speaker on the market.
Growth is not something we offer, it’s who we are. Learning is at the centre of everything, people will teach you what they know, and the involvement is yours to take. We’re talking a real-time, on-the-job, experiential approach to learning, and it’s our ultimate goal that you leave the office everyday having learned something new.
With over 60 employees across Copenhagen, Los Angeles and China, SOUNDBOKS is equal parts seasoned professionals and passionate unconventionals. We’ve got an amazing thing going, and it’s only getting better.
ROLE: GERMAN SUPPORT COORDINATOR
TEAM: COMMUNITY SUPPORT
HOURS: FULL TIME
START DATE: APRIL 1st 2021
The Community Support team is in charge of offering pre- and post-purchase support and assistance to the community. We are there to answer all the inquiries and send good vibes to the costumers. We do this with our Above and Beyond mentality, by being present for customer service assistance on Email, chat, phone support, but also through our amazing Facebook communities.
As our new German Support Coordinator, you will be joining a team of fun and experienced colleagues who you will be working with towards offering the best customer experience to the community. You will be the first line of contact when the Community reaches out to us and will be the face of SOUNDBOKS support. Customers will rely on your support and guidance upon reaching out with various questions and concerns.
That means your daily life with us is going to look something like this:
Your main responsibility will be to ensure a world-class customer service experience among all customers in line with our branding values. Besides this you will also be responsible for:
In order to thrive with these responsibilities successfully we expect you to have:
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