Knowles

Customer Service Supervisor - Denmark (BB-F8AAF)

Found in: Neuvoo DK

Description:

Description

Position at Knowles

JOB DESCRIPTION

Title:Customer ServiceSupervisor

Department:Supply Chain

Location:Roskilde, Denmark

Reporting:US Based Director of Planning & Inventory with dotted line to Logistics and Customer Service Director

Supervises:3-4 Customer Service Representatives

COMPANY DESCRIPTION:

Knowles Corporation (NYSE: KN) is a market leader and global supplier of advanced micro-acoustic, audio processing, and precision device solutions, serving the mobile consumer electronics, communications, medical, military, aerospace, and industrial markets. Knowles uses its leading position in MEMS (micro-electro-mechanical systems) microphones and strong capabilities in audio processing technologies to optimize audio systems and improve the user experience in mobile, ear, and IoT applications. Knowles is also the leader in acoustics components used in hearing aids and has a strong position in high-end capacitors. Knowles’ focus on the customer, combined with unique technology, proprietary manufacturing techniques, rigorous testing and global scale, enables it to deliver innovative solutions that optimize the user experience. Founded in 1946 and headquartered in Itasca, Illinois USA, Knowles is a global organization with employees in 13 countries.At Knowles, you are encouraged to challenge the status quo and see possibility in unexpected places. Because of our entrepreneurial culture, the only limit is your imagination. If you thrive in an agile, fast-paced and collaborative environment, you will fit right in. If you are driven by constantly redefining the gold standard of products and services that help customers, you will be a valuable member of Knowles. Let’s move ideas from concept to reality together.

SUMMARY DESCRIPTION:

The Customer Service Manager leads a customer service team within Supply Chain Order Management. This role is customer facing and is the primary conduit and facilitator between Knowles distribution and customer. The role will be responsible for aligning new product execution, customer service metrics, and demand management. Ensuring a high standard of quality consistent ISO 9001 and SOX standards.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Customer Service:

  • Maintains customer satisfaction by providing problem-solving resources to the sites customer service, directly or indirectly
  • Enforcing and communicate policies and procedures within the designated scope
  • Employee development and coaching
  • Collaborate daily with key customers on order fulfilment activities, (eg: consignment planning) and execution as well as order management
  • Provide support to Sales in connection with information and reports
  • Coordinate scheduling of customer orders with the planning function
  • Maintain Oracle to assure correct information is always current in Customer Master, such as sales person name, territory rep change, customer group change
  • Cooperate closely with the logistics team and freight providers, ensuring smooth shipment and customs clearance of goods
  • Demand Planning:

  • Drive the monthly forecasting process for selected customers
  • Conduct analysis of historic demand and forecast accuracy and compare with market information
  • Provide recommendations for forecast adjustments and drive suggested forecasts
  • POSITION REQUIREMENTS:

  • BA or BS degree in the area of business, supply chain or similar
  • 7+ years International customer service experience
  • 3+ years in a successful leadership role with supervision experience
  • High level English proficiency
  • Open for flexible working hours
  • Efficient communication skills
  • Experienced level MS Excel user & problem solving
  • Analytical as well as customer focused mind set
  • Experience using Oracle order management & Demantra
  • Knowledge of ISO 9001 and SOX compliance
  • Equal Opportunity EmployerRevised: January 2021

    calendar_today13 hours ago

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    location_onRoskilde, Denmark

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