SW Field Service Engineer (BB-0F1FB)
Found in: Searcheuropeanjobs
Description:**Together, we can beat cancer.**
At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries. You’ll be backed by a culture that is centered on fostering your creative potential and experience the full support of an organization and leadership committed to inspiring you to do your best work. Bring your talent to a place where your work will help fight cancer.
The Software Support Engineer is the primary contact for Varian Medical Systems customers and is responsible for troubleshooting, technical guidance and general IT and system support to customers in primarily Scandinavia. The role requires a pro-active and customer-orientated strong service minded attitude, excellent analytical thinking and problem-solving skills and a systematically and structured mindset.
The jobholder will ideally be located in and around Copenhagen, although we will look at applications from other parts of Denmark.
**Major responsibilities include:**
+ Assist, troubleshoot and provide technical guidance and support to our customers primarily in Scandinavia
+ Ensure detailed records of service work is correctly entered into the company information systems and ensure accurate updated customer information is available to other VMS parties
+ Track support issues, bugs and feature requests, working with the escalation team and developers as needed
+ Interface with VMS customers on site visits and work with remote support/remote access tools to assist with troubleshooting and resolving customer issues
+ Update documentation in our Knowledge Base with technical guides and tips
+ Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions
+ Occasionally participate in installation of our IT systems throughout our region which covers Denmark, Sweden, Norway and Iceland
+ Some travel to customer sites occasionally
**Experience and skills:**
+ Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role, ideally within Medical Device or Technology.
+ Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
+ Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active Directory and Registry. Certification is preferred
+ Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications
+ Solid understanding of networking architectures and principles
+ Preferably you have knowledge of Citrix XenApp technology and virtualization techniques
+ Sound knowledge and troubleshooting skills in both hardware and software products
+ Knowledge of IT service management concepts and frameworks such as ITIL
+ English is the primary language used within our company and our customers. Written and verbal English proficiency is a requirement.
+ Speaking and writing skills of one of the Scandinavian languages
+ You probably hold a Bachelor degree in Computer Science or maybe you have several years of experience from an international company solving IT problems for external customers
**What we can offer:**
+ Market conform salary with generous benefits
+ Being part of a highly motivated team
+ The opportunity to work for a company that is invested in making a difference and invested in its people.
Please apply with a full CV in English and an application letter.
At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.
You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did.
**Fighting cancer calls for big ideas.**
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
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**Together, we can beat cancer.**
Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.
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