Customer Service Executive (BB-37368)
Found in: Searcheuropeanjobs
For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
The Inside Sales Executive works together with the Business Development Managers to develop and maintain favorable relationships with new and existing clients in order to increase revenue and ensure that SoftwareONE products and services consistently meet client needs. This role is responsible for providing sales quotations, sustaining and renewing client contracts, as well as systematically pursuing new customer opportunities.
Roles & Responsibilities:
+ Contact with current customers on a daily basis.
+ Establish and expand relationships with key executives and decision-makers within each customer and territory.
+ Develop and maintain exceptional consultative relationships with existing customers.
+ Work collaboratively with assigned Business Development Managers to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.
+ Grow and maintain existing customer and partner relationships through proactive telesales activity.
+ Manage quote creation, order processing, and day-to-day customer and partner requests.
+ Develop strong knowledge of leading industry trends through ongoing training with software publishers.
+ Act as a key resource for leading industry volume license offerings.
Knowledge, Skills and Abilities Required:
+ Knowledge of: operational policies and procedures; customer service and developing and maintaining long-term business relationships.
+ Ability to: analyze data, identify trends and develop recommendations for improvement; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; maintain and promote good client relations, maintain the confidentiality of sensitive information.
+ Skilled in: relationship building; verbal and written communication; problem-solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.
What we need to see from you
+ 1-3 years of professional sales experience preferred but not required.
+ Good command on Danish and English language.
+ Customer service experience preferred.
+ Highly motivated and results-oriented; entrepreneurial spirit.
+ Detail-oriented with ability to break down projects into smaller tasks.
+ General understanding of technology solutions.
+ Proficient in and knowledgeable with Microsoft’s licensing programs and product stack
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
Location : Name LinkedSoftwareONE, Birkerød, Denmark
Posted Date3 months ago(11/27/2020 9:36 AM)
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