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Luis Valdivia

Luis Valdivia

Copenhagen, Københavns
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Om Luis Valdivia:

Hospitality professional with an innovative and forward-looking vision. Combining my acquired skills and experience, I’m very eager to continue to learn, develop and execute strategies in order to optimize and add value. 

Erfaring

American Cruise Lines, USA                                                                       August 2020 – Present

Hotel General Manager 

•    Responsible for the overall operation of all the departments within the hotel, working side by side with the Captain and Mate to maintain a synergy between marine and hotel operations. 

•    Successfully completed several itineraries ranging from Alaska to the East Coast, increasing KPIs for guest satisfaction by an average of 20%

•    Implemented new strategies for increasing sales, which generated 35-40% average rebooking per trip.

  • Built a team oriented culture and strengthened the departmental leadership structure.

Uddannelse

LES ROCHES

         Master degree in Global Hospitality Management                                          

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